Following the complaints raised regarding assessment rates, we wish to give the
following update and way forward:
a)
Our investigation has revealed that the assessment rates were
erroneously charged for the whole year instead of quarterly as per 2024 budget.
b)
As such, the error has since been corrected so as to reflect assessment rates
for first and second quarter only.
c)
Effectively, the changes will be noticed on June 2024 statements.
We have put in place measures to ensure this will not be repeated in future.

Please be guided accordingly